Refund Policy
Thank you for choosing Hope AI LTD. We strive to ensure that our customers are completely satisfied with our products and services. This refund policy outlines the conditions under which refunds will be issued.
1. Software Delivery
All software purchases from Hope AI LTD are delivered immediately upon completion of the purchase process. You will receive access to the software and all related materials right away.
2. Eligibility for Refunds
If you encounter any issues with our software and not to exceed 30 question uses, you are eligible for a refund within 1 days of your purchase. To initiate a refund request, please contact our support team.
3. How to Request a Refund
If you experience any problems with our software, please send an email to support@black-tom.com within 1 days of your purchase. In your email, include the following information:
- Your name and contact information
- Details of the issue you are experiencing
- Proof of purchase (e.g., receipt or order number)
Our support team will review your request and, if the issue is confirmed, process your refund promptly.
4. Contact Us
If you have any questions or need further assistance regarding our refund policy, please contact us at support@black-tom.com. We are here to help and ensure your experience with Hope AI LTD is satisfactory.
Thank you for your understanding and cooperation.
